What is e-Chitungwiza

The town of Chitungwiza Metropolitan Municipality continues to strive towards its goals.
The town of Chitungwiza Metropolitan Municipality continues to strive towards the goals of
Chitungwiza Vision 2018: To be the first choice town with abounding opportunituies for
investments . e-Chitungwiza increases capacity and demonstrates willingness to deploy ICT for
improving knowledge and information in servicing and transforming relations with citizens,
businesses and other arms of government.
e-Chitungwiza is a secure free online service that allows home owners, companies, property
managing agents and tenants to electronically interact with council. The service offers
Ratepayers the ability to interact with the town via the internet and mobile devices . In addition
customers can view a summary of their bill (and pay it) through Eco-cash , Tele-cash and
internet banking . Once registered, users can upload meter readings, lodge queries, apply for
services, view statements, and make payments for accounts from the comfort of their home or
office. Our customer information page allows Ratepayers to update or correct their contact
information. The e-Chitungwiza mobile services offers the added convenience of interacting via
your mobile phone or tablet device.
The system also ensures that you receive proof of payment and continuous statement and
payment history. In the unlikely event of a query, our integrated management tools allow for both
you and the Municipality to view the same information for speedier resolution. Human error and
payment delays are two of the most common reasons for erroneous termination of services  e
Chitungwiza removes these risks.
The town continues to work on further enhancements and services. Payment for prepaid water 
is on its way. Electronic forms for services, automation of these service applications and
improved query and complaint management are all on our agenda.Your support and use of e
Chitungwiza will help us to reduce the carbon footprint, lowers service delivery costs and
improves our ability to do more for our residents and businesses. The town of Chitungwiza Metropolitan Municipality continues to strive towards its goals.
The town of Chitungwiza Metropolitan Municipality continues to strive towards the goals of
Chitungwiza Vision 2018: To be the first choice town with abounding opportunituies for
investments . e-Chitungwiza increases capacity and demonstrates willingness to deploy ICT for
improving knowledge and information in servicing and transforming relations with citizens,
businesses and other arms of government.
e-Chitungwiza is a secure free online service that allows home owners, companies, property
managing agents and tenants to electronically interact with council. The service offers
Ratepayers the ability to interact with the town via the internet and mobile devices . In addition
customers can view a summary of their bill (and pay it) through Eco-cash , Tele-cash and
internet banking . Once registered, users can upload meter readings, lodge queries, apply for
services, view statements, and make payments for accounts from the comfort of their home or
office. Our customer information page allows Ratepayers to update or correct their contact
information. The e-Chitungwiza mobile services offers the added convenience of interacting via
your mobile phone or tablet device.
The system also ensures that you receive proof of payment and continuous statement and
payment history. In the unlikely event of a query, our integrated management tools allow for both
you and the Municipality to view the same information for speedier resolution. Human error and
payment delays are two of the most common reasons for erroneous termination of services  e
Chitungwiza removes these risks.
The town continues to work on further enhancements and services. Payment for prepaid water 
is on its way. Electronic forms for services, automation of these service applications and
improved query and complaint management are all on our agenda.Your support and use of e
Chitungwiza will help us to reduce the carbon footprint, lowers service delivery costs and
improves our ability to do more for our residents and businesses. 

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